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Knowing the best ways to find the solutions you need when selling can make running your business easier and more efficient.

eBay

Help Channel Description Where to Find It
Help Section

Our comprehensive Help section provides fast answers to most of your questions. We update the section regularly to ensure the information available there is current and accurate.

To access the Help section, go to eBay.com and click Help at the top right of the homepage.

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If you still have questions after reading through our Help section, you can email our customer support team. 

Response times:
  • Between 24 – 48 hours for general enquiries.
  • Between 48 – 72 hours for trust and safety issues.

Submit your queries by clickingContact Us at the top right of your home country’s eBay site.

Sellers from Thailand, Vietnam andIndonesia can use the Contact Us form on eBay Singapore.

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Chat live with our customer support team over the Internet to resolve urgent issues. 

Availability: Monday – Sunday: 9am to 6pm (Singapore time), inclusive of public holidays.

Start a chat session by clicking Live Chat at the top right of your home country’s eBay site.
Sellers from Thailand, Vietnam andIndonesia can use the Live Chat on eBay Singapore eBay Singapore.

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Live Help(phone)
On top of the current Live Help online chat and Contact Us email customer service channels, Sellers here now have direct access to a CBT Seller Hotline representative to help resolve issues faster. * eBay Seller Helpline is a toll-free number within your country.

PowerSeller Exclusive

Look out for the new, exclusive PowerSeller hotline available soon. Find out more about becoming a PowerSeller now.

Paypal

If you need help with your PayPal account, please call the PayPal Customer Service Hotline for your country. Customer support is currently available in English, Cantonese and Mandarin.


Country Hotline Availability
Singapore +65-6510-4650
Monday – Friday: 9am to 10pm (Singapore Time)
Saturday & Sunday: 9am to 6pm (Singapore Time)
Thailand
Malaysia
Indonesia
+65-6510-4584
Monday – Friday: 9am to 10pm (Singapore Time)
Saturday & Sunday: 9am to 6pm (Singapore Time)
Philippines +1-402-935-2050
Monday – Friday: 4am to 10pm (PST)
Saturday & Sunday: 6am to 8pm (PST)

For faster customer service, please have ready:

  • Your telephone number.
  • Your email address you registered with PayPal.
  • Details of your credit card or bank account you registered with PayPal.