Customer Service
Knowing the best ways to find the solutions you need when selling can make running your business easier and more efficient.
eBay
| Help Channel | Description | Where to Find It |
| Help Section |
Our comprehensive Help section provides fast answers to most of your questions. We update the section regularly to ensure the information available there is current and accurate. |
To access the Help section, go to eBay.com and click Help at the top right of the homepage. |
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If you still have questions after reading through our Help section, you can email our customer support team.
Response times:
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Submit your queries by clickingContact Us at the top right of your home country’s eBay site. Sellers from Thailand, Vietnam andIndonesia can use the Contact Us form on eBay Singapore. |
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Chat live with our customer support team over the Internet to resolve urgent issues. Availability: Monday – Sunday: 9am to 6pm (Singapore time), inclusive of public holidays. |
Start a chat session by clicking Live Chat at the top right of your home country’s eBay site. |
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| On top of the current Live Help online chat and Contact Us email customer service channels, Sellers here now have direct access to a CBT Seller Hotline representative to help resolve issues faster. | * eBay Seller Helpline is a toll-free number within your country. |
PowerSeller Exclusive
Look out for the new, exclusive PowerSeller hotline available soon. Find out more about becoming a PowerSeller now.
Paypal
If you need help with your PayPal account, please call the PayPal Customer Service Hotline for your country. Customer support is currently available in English, Cantonese and Mandarin.
| Country | Hotline | Availability |
| Singapore | +65-6510-4650 |
Monday – Friday: 9am to 10pm (Singapore Time)
Saturday & Sunday: 9am to 6pm (Singapore Time) |
| Thailand Malaysia Indonesia |
+65-6510-4584 |
Monday – Friday: 9am to 10pm (Singapore Time)
Saturday & Sunday: 9am to 6pm (Singapore Time) |
| Philippines | +1-402-935-2050 |
Monday – Friday: 4am to 10pm (PST)
Saturday & Sunday: 6am to 8pm (PST) |
For faster customer service, please have ready:
- Your telephone number.
- Your email address you registered with PayPal.
- Details of your credit card or bank account you registered with PayPal.