You're required to:

• Describe only the item you're selling in the listing and the terms of the sale.
• Provide complete and accurate details.
• Specify the condition of the item.
• Describe any defects or flaws—this helps avoid problems or buyer dissatisfaction.
• When selling used, refurbished, or flawed items, we recommend you include pictures of the actual item for sale, instead of a stock photo.

• You're not allowed to include conflicting or misleading product information in a listing. For example, if you're offering a refurbished item, you can't describe the condition as "New" in item specifics.
• You can't include pictures that don't accurately represent the item for sale.
• You can't include comments that discourage buyers from participating or that could make them lose trust in eBay sellers and our website. For example, we don't allow statements like "eBay holds me to a standard well above 4 stars. 4 stars will get me suspended, so please only leave 5 stars."
• You're not allowed to use eBay's Top-rated seller logo or similar artwork and expressions because they would make our Top-rated seller badge less valuable and less effective. You also can't use phrases like "top rated seller," "top seller," "trusted seller," or other similar terms. (If you're a Top-rated seller, a prominent Top-rated seller badge will appear in your listings.)

You're required to include the following details in your listing:

• Forms of payment you accept
• Return policy
• Restocking fee, if applicable
• Shipping and handling method, costs, and other information
• Taxes and any applicable government imposed fees (such as electronic waste disposal fees)
• Tell buyers about the terms of the transaction in your listing.

You're required to meet the expectations you've set in your listing.

• You're not allowed to provide inconsistent or misleading information on the terms and conditions of the sale.
• Once the buyer has committed to purchasing the item, you can't change the terms of the sale.
• Examples of prohibited behavior include:
  • Entering an amount for shipping costs when you're listing an item, and then indicating that you charge a different amount either in the item description or after the buyer has committed to buying the item
  • Providing false tracking information
  • Stating in a listing that you accept returns, but refusing to do so after the item's been purchased
• You're not allowed to say that you're not responsible for item delivery or ensuring that the item is delivered as described. For example, we don't allow statements like "I am not responsible for the item once it's dropped in the mail."

• You must ensure the items you are offering are in stock for the duration of the listing and are delivered to the buyer, unless the buyer doesn't meet the terms of your listing.

• If you run into an inventory problem that's beyond your control, you're still responsible for letting the buyer know when the item will be available or issuing a refund for the full amount immediately.

You're not allowed to:

• List an item that may be out of stock at the time of purchase.
• List an item that you're simultaneously selling outside of eBay.
• Offer an item that may not be what's delivered to the buyer.

Actual shipping cost: This is the amount for shipping the item. It should be what you paid the carrier.

Handling cost: This can include the cost of packaging materials and insurance cost, if any.

Delivery Confirmation and extra services: If these options are offered to the buyer, you can only charge what they actually cost. Examples of services include:

• Certificate of Mailing
• Certified Mail
• Collect on Delivery
• Delivery Confirmation
• Registered Mail
• Restricted Delivery
• Return Receipt
• Signature Confirmation
• Special Handling

Tax and government imposed fees: Only applicable federal, state, country, city, Value Added Tax (VAT), or equivalent taxes may be charged.

Insurance: You can't charge a separate fee for insurance, although you still need to make sure your item arrives as described.

Tip: You should incorporate any insurance fees into an item's price or handling cost.

Tariffs, duties, and customs fees: For cross-border transactions, you're not allowed to collect tariffs, duties, or customs fees. (Buyers may be responsible for paying these fees as required by country laws.)

Tip: Remember not to inappropriately classify an item as a gift as a way to avoid certain duties, tariffs, or customs fees. U.S. law prohibits submitting false or misleading customs information.

Related fees: Things like gas, mileage, time spent at a carrier, employee wages, or eBay and PayPal fees should not be added.

You're required to specify in your listing clearly and accurately when the item will be shipped.

You're also required to ship items within 30 days from the date of purchase (see our presale listings policy (English only) for more details).

Use tracking, Delivery Confirmation, or Signature Confirmation.

For items above US$250, using Delivery Confirmation and Signature Confirmation can help protect you in cases where a buyer claims an item wasn't received.

If PayPal places a temporary hold (English information) on payments you receive for an item you sold, you're not allowed to hold shipment until the funds are released.

Note that holding shipment may affect your detailed seller ratings and buyer satisfaction, which increases the chances of future PayPal payments being held.

• Respond promptly to any questions during the bidding or buying process, as well as after the item has been purchased.
• Communicate professionally, including in your emails.
• Send shipping updates with tracking information, if available.
• Be responsive to any buyer concerns or problems.

You're required to specify if items can be returned and under what conditions

If returns are accepted, you must specify:

• The time period for returns
• How the refund is issued
• Who pays for return shipping
• What is the restocking fee, if any

• If you charge a restocking fee for returns, we recommend that you only ask for a reasonable amount.
• You shouldn't charge restocking fees for items returned due to damages, defects, or not-as-described in the listing.
• Being upfront about returns and restocking fees should encourage buyers to resolve potential issues before they become bigger problems.