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SUMMER SELLER UPDATE
We’re making updates this summer and fall to help increase your profitability with more satisfied buyers and more efficient selling. As promised, we’re continuing to consolidate changes that impact your selling into two or three releases per year with lead time to adapt. This is the second release for 2010.
Clearly defined item conditions set buyer expectations, reduce questions
- To make it easier for sellers to specify item condition, we’re introducing more descriptive values in many categories on eBay US, UK & DE sites. In some categories, specifying item condition will be required for new listings, revised listings and sell similar starting on July 27, 2010 and for Good Til’ Cancelled listings in the spring of 2011. This change is applicable to all eBay sites.
Keeping buyers on eBay, rewarding sellers for great service
- Opening a case through the eBay or PayPal Buyer Protection program—especially when the buyer tries and is not able to work out an issue directly with the seller—is clear indication of dissatisfaction. That’s why starting in September, along with low DSRs, eBay will consider buyer cases for item not received and item not as described to evaluate seller performance on the eBay US & UK sites.
- Sellers will be able to opt out of the automated eBay Payment Reminder emails if they prefer to send their own communications instead (eBay US only).
- eBay will send a standardised Feedback Reminder email. Sellers will no longer be able to automate their own Feedback Reminder email through Selling Manager or Selling Manager Pro (eBay US only).
- Email communication between buyers and sellers will be even more secure with anonymous email addresses and improved documentation of email conversations in My Messages (applicable to all eBay sites).
- To highlight the most relevant listings from sellers providing great value and service, Featured First—the listing upgrade that allows items to be featured in the top two spots of Best Match search results — will be discontinued.
(Timeline: June Impacted Site: US only)
Easier, more profitable selling
- To help you stay on top in a dynamic marketplace, we’re introducing new functionality and tools to make it faster and easier to edit, list, and relist in bulk—up to 5,000 listings at once. This new function is applicable to all eBay sites.
- Starting in July, when one of your product photos is selected for the eBay catalog, you'll receive five free Subtitle credits (eBay US, UK & DE only).
- Category and Item Specifics changes are included with this release. Check to see whether your categories are impacted (eBay US, UK & DE only).
Get complete details about all these important updates.
For more insight, you’re also invited to:
- Join me and other leaders from eBay and PayPal in a Town Hall meeting on Wednesday, April 28. Check the Announcement Board (in English, on eBay US site) for more details coming soon.
- Talk with members of my staff during the next two days on a special discussion board (in English, on eBay US site) we’ve set up for this purpose.
- Discuss the details of the update with other eBay users in your country on the Discussion Board.
As always, thank you for selling on eBay.
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