Open / Unresolved Cases Tracking on Seller Dashboard Available

Effective now, sellers can track transaction dispute cases opened through eBay or PayPal directly on Seller Dashboard, including Opened Cases & Seller Unresolved Cases.

The number of item not received or item not as described cases opened with eBay or PayPal is an important indication of overall buyer satisfaction on eBay. Starting in September, cases filed through the eBay and PayPal Buyer Protection programs will be considered along with DSRs in evaluating seller performance.

Two specific requirements address two important aspects of good customer service:

• Opened cases—measures seller track record of issue-free transactions.
• Seller unresolved cases—measures prompt action on the part of a seller to resolve issues with their customers when a case is opened.

Calculated and tracked in the same way as DSR requirements

• You can now track your status and link to cases opened through eBay or PayPal on your Seller Dashboard. From your Seller Dashboard you can also link to and manage your cases from the eBay or PayPal Resolution Centers.
• The seller's record of Buyer Protection cases will NOT be visible to buyers.
• The time period over which cases are counted depends on sales volume: For sellers with 400 or more transactions over the past 3 months, it's 3 calendar months. For all other sellers, it's 12 calendar months.
• Cases are tied back to the transaction date, not the date the case is opened.
• Only cases from U.S. buyers count toward requirements on eBay.com.