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Seller FAQ

Question

When do I notify my buyer that the item has been shipped?

Answer(0)

If you upload the item's tracking information into My eBay, the eBay system will notify the buyer and your buyer can keep track of the delivery status of the item.

Including tracking information lets both you and your buyers easily check on the status of your packages. If you print shipping labels on eBay, the tracking or Delivery Confirmation number is automatically added to My eBay.

If you use a UPS or USPS shipping service that provides a tracking or Delivery Confirmation number, you can also upload it in My eBay yourself.

To upload a tracking or Delivery Confirmation number in My eBay:
1. Go to the Sold section of My eBay.

2. Select the item you want to upload a tracking or Delivery Confirmation number for, and then click the Add tracking number button.

3. On the Add/Edit/Delete Tracking Number page, enter the tracking or Delivery Confirmation number.

4. Click the Submit button.

Once you’ve uploaded the tracking or Delivery Confirmation number, it appears below the item title in the Sold section of My eBay and on the View Order Details page.

We’ll send your buyer an email with the tracking or Delivery Confirmation number. Your buyer can also find this information in the Won section of My eBay and on the View Order Details page.

To learn more: http://pages.ebay.com/sell/April2009Update/FAQ/#PACKTRACK (English only)

In My eBay:

Sellers can track the status of items you are buying and selling (if you have a seller's account) and update the status under the Take action column in My eBay. If you are a seller, you can mark an item as dispatched.

If you posted an item to a buyer and My eBay is still showing it needs to be sent, you can manually mark the item as dispatched for your own records. Marking your item as dispatched does not notify the buyer.

To mark an item you sent as dispatched:
1.From the left column of My eBay, click the Sold link under Sell.

2.In the Sold section, find the item you want to mark as dispatched.

3.From the drop down menu, select Mark as shipped. The icon turns yellow, so you can quickly see that the item has been sent.

 

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