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New Seller Standards Improving Your Standards
To help you not only meet the minimum seller standards but consistently provide the best buyer experiences, here are some proven best practices to reduce the likelihood of receiving a 1 or 2 rating.
  • Avoid stock-outs. One of the worse buyer experiences is learning an item is out-of-stock just after making a purchase.
  • Test your products to avoid defective items.
  • Write an accurate, complete item description.
  • Specify your item condition in your title and using Item Specifics.
  • Always list your item in a relevant category or categories.
  • Use clear photos from many angles to showcase your item.
eBay places greater emphasis on ensuring items are as described because this affects buyer experience more than the other DSRs.
  • Provide clear details about shipping and handling charges in your listing.
  • Offer various shipping services - buyers can choose to pay more for fast shipping or save on a slower option.
  • Offer discounts for shipping multiple items together.
  • Offer free shipping - your listing may get more exposure in search results and it makes buyers happy.
  • Don't use shipping and handling charges as a way of making more money from buyers.
  • Take advantage of discounts from various shipping services exclusively for eBay members.