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Knowing the best ways to find the solutions you need when selling can make running your business easier and more efficient.
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eBay
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For Southeast Asian sellers on eBay, there are 4 main ways of getting help:
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| Help Channel |
Description |
Where to Find It |
| Help Section |
Our comprehensive Help section provides fast answers to most of your questions. We update the section regularly to ensure the information available there is current and accurate.
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To access the Help section, go to eBay.com and click Help at the top right of the homepage.
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If you still have questions after reading through our Help section, you can email our customer support team.
Response times:
- Between 24 – 48 hours for general enquiries.
- Between 48 – 72 hours for trust and safety issues.
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Submit your queries by clicking Contact Us at the top right of your home country’s eBay site.
Sellers from Thailand, Vietnam and Indonesia can use the Contact Us form on eBay Singapore.
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Chat live with our customer support team over the Internet to resolve urgent issues.
Availability:
Monday – Sunday: 9am to 6pm (Singapore time), inclusive of public holidays.
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Start a chat session by clicking Live Chat at the top right of your home country’s eBay site.
Sellers from Thailand, Vietnam and Indonesia can use the Live Chat on eBay Singapore.
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PowerSeller Exclusive
Look out for the new, exclusive PowerSeller hotline available soon. Find out more about becoming a PowerSeller now.
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Paypal
If you need help with your PayPal account, please call the PayPal Customer Service Hotline for your country. Customer support is currently available in English, Cantonese and Mandarin.
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| Country |
Hotline |
Availability |
| Singapore |
+65-6510-4650 |
Monday – Friday: 9am to 10pm (Singapore Time)
Saturday & Sunday: 9am to 6pm (Singapore Time)
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Thailand
Malaysia
Indonesia |
+65-6510-4584 |
Monday – Friday: 9am to 10pm (Singapore Time)
Saturday & Sunday: 9am to 6pm (Singapore Time)
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| Philippines |
+1-402-935-2050 |
Monday – Friday: 4am to 10pm (PST)
Saturday & Sunday: 6am to 8pm (PST)
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For faster customer service, please have ready:
- Your telephone number.
- Your email address you registered with PayPal.
- Details of your credit card or bank account you registered with PayPal.
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